Introduction
Pac Rac Systems (“we,” “our,” or “us”) is committed to protecting the privacy of our customers, suppliers, and website visitors (“you” or “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Information We Collect
We may collect and store the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address.
- Business Information: Company name, job title, and related business details.
- Transaction Information: Purchase history, payment information, and details related to your orders and inquiries.
- Technical Information: IP address, browser type, operating system, and other technical data when you visit our website.
- Feedback and Reviews: Any feedback, reviews, or testimonials you provide.
How We Use Your Information
We use your personal information for the following purposes:
- To Provide Services: To process and fulfill your orders, provide customer support, and manage your account.
- To Communicate: To send you information about our products, services, promotions, and updates.
- To Improve Our Services: To enhance our offerings, improve website functionality, and tailor our marketing efforts.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, and contractual obligations.
Disclosure of Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may share your information with third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT support.
- Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Pac Rac Systems, our customers, or others.
- Business Transactions: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal information may be transferred as part of the transaction.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You may request access to or correction of your personal information held by us.
- Withdrawal of Consent: You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Complaints: You may file a complaint with us or with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You may choose to disable cookies through your browser settings, but this may affect the functionality of our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Pac Rac Systems
106 Catharine Street
hello@pacracsystems.ca
(877) 921-0878
